Last updated: September 10, 2026
This Privacy Policy describes how LUMICHESTPET.COM (“LUMICHESTPET.COM,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit lumichestpet.com (the “Site”), purchase our products, contact us, or otherwise use our services (collectively, the “Services”).
By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.
1. Personal Information We Collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address, telephone number, billing address, and shipping address.
- Order and transaction information, such as products purchased, order history, returns, refunds, and payment status. Payment card details are generally processed by our payment providers and are not stored directly by us.
- Account information, if customer accounts are available, such as login credentials and account preferences.
- Customer-support information, including messages, photographs, videos, reviews, and other information you submit when contacting us or reporting an order or product issue.
- Device and usage information, such as IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, clicks, and approximate location derived from an IP address.
- Marketing information, such as email or SMS subscription preferences and interactions with marketing communications.
- Cookie and advertising information, collected through cookies, pixels, tags, analytics tools, and similar technologies.
- Any other information you voluntarily provide.
2. How We Collect Personal Information
We collect personal information:
- directly from you, including when you place an order, create an account, subscribe to marketing, submit a review, or contact us;
- automatically through cookies and similar technologies when you use the Site;
- from service providers and business partners, including our ecommerce platform, payment processors, fulfillment providers, shipping carriers, analytics providers, advertising partners, and fraud-prevention providers; and
- from publicly available sources or social-media platforms when permitted by law.
3. How We Use Personal Information
We may use personal information to:
- process payments, fulfill and deliver orders, provide tracking, and administer returns and refunds;
- operate, maintain, personalize, and improve the Site and Services;
- communicate with you about orders, customer-support requests, policies, and service updates;
- send promotional emails or text messages where you have consented or where otherwise permitted by law;
- measure performance, understand customer behavior, and improve our products and marketing;
- display or measure advertising, subject to applicable consent and opt-out requirements;
- detect, investigate, and prevent fraud, security incidents, misuse, and unlawful activity;
- enforce our terms and protect our rights, customers, business, and others; and
- comply with legal, tax, accounting, and regulatory obligations.
4. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies for essential site functions, preferences, analytics, security, and advertising.
You may manage cookies through your browser settings and, where available, through the cookie-preference tool displayed on our Site. Blocking some cookies may affect Site functionality. Where required, we will obtain consent before using non-essential cookies.
5. How We Disclose Personal Information
We may disclose personal information to:
- ecommerce and website-hosting providers;
- payment processors;
- fulfillment partners and carriers, which may include UPS, UniUni, Yanwen, GOFO, USPS, DHL, and other logistics providers;
- customer-support, communications, email, SMS, review, and marketing providers;
- analytics and advertising partners;
- professional advisers, insurers, auditors, and authorities where reasonably necessary;
- parties involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets; and
- other parties at your direction, with your consent, or where required by law.
We do not sell personal information for money. Certain advertising or analytics activities may be considered a “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws. Where applicable, you may opt out through the cookie-preference tool displayed on our Site or by contacting us.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations. Specific retention periods depend on the type of information, the purpose of processing, and applicable legal requirements.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Choices and Rights
You may:
- unsubscribe from marketing emails by using the link in the email;
- opt out of marketing text messages by replying STOP, where applicable;
- manage cookies through your browser or our cookie-preference tool; and
- request access to, correction of, or deletion of certain personal information by emailing info@lumichestpet.com.
Depending on your state of residence and subject to legal exceptions, you may have rights to know, access, correct, delete, or obtain a copy of personal information; opt out of certain sales, sharing, targeted advertising, or profiling; limit certain uses of sensitive personal information; and appeal a decision concerning a privacy request. You will not be discriminated against for exercising applicable privacy rights.
To submit a request, email info@lumichestpet.com with the subject line “Privacy Request.” We may need to verify your identity. An authorized agent may submit a request where permitted by law, subject to proof of authorization and identity verification.
California notice: To the extent the California Consumer Privacy Act applies to us, the categories described in Section 1 are collected for the purposes stated in Section 3 and may be disclosed to the categories of recipients listed in Section 5. California residents may exercise applicable rights by emailing us or using any privacy-choice link displayed on the Site.
9. Children’s Privacy
The Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact info@lumichestpet.com so we can review and delete it as appropriate.
10. Third-Party Links
The Site may link to third-party websites or services. Their privacy and security practices are governed by their own policies, and we are not responsible for those practices.
11. International Processing
We and our service providers may process personal information in the United States, China, and other countries where data-protection laws may differ from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised version on the Site and update the “Last updated” date. Where required, we will provide additional notice.
13. Contact Us
For privacy questions or requests, contact:
LUMICHESTPET.COM
LUMICHESTPET.COM is operated by Hangzhou Chengshi Technology Co., Ltd.
Email: info@lumichestpet.com