Last updated: September 10, 2026
This Shipping Policy applies to purchases made through lumichestpet.com.
1. Shipping Area
We currently ship primarily within the United States. Availability for Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, P.O. boxes, and other destinations is determined by the options displayed at checkout.
2. Order Processing
Orders are generally processed within 1–3 business days after payment authorization. Orders placed on weekends or U.S. federal holidays begin processing on the next business day.
Processing times may be longer during product launches, sales, holidays, severe weather, inventory checks, address verification, or other high-volume or exceptional periods. Processing time is separate from transit time.
3. Shipping Time
Estimated standard transit time within the United States is 2–7 business days after shipment. This is an estimate, not a guaranteed delivery date. Carrier delays, weather, peak periods, customs or inspection issues, and events outside our reasonable control may affect delivery.
4. Shipping Rates and Free Shipping
Orders with a qualifying merchandise subtotal of US$49 or more receive free standard shipping within eligible U.S. destinations. The threshold is calculated after discounts and before taxes and shipping charges. Gift cards do not count toward the threshold.
Orders below US$49 and optional paid shipping services are charged at the rate displayed at checkout. USPS, DHL, expedited, or premium services may require an additional charge, which will be displayed at checkout when available.
5. Carriers
Orders may be delivered by UPS, UniUni, Yanwen, GOFO, USPS, DHL, or another qualified carrier or last-mile partner. Carrier selection depends on destination, package characteristics, service availability, and the shipping option selected. Unless a specific paid service is offered at checkout, customers cannot select the carrier used for standard or free shipping.
Some shipments may be transferred between carriers before final delivery. Tracking may take up to 48 hours after shipment to begin updating.
6. Shipping Origin and Preorders
Most in-stock products ship from within the United States. A preorder may have a different or not-yet-confirmed shipping origin. The estimated ship date or expected availability for a preorder will be stated on its product page or communicated separately.
Preorder dates are estimates and may change. If a preorder is materially delayed, we will provide updated information when reasonably available. Orders containing both in-stock and preorder products may be held until all items are available or shipped separately. A preorder may be canceled before shipment by contacting us, unless it has already entered final processing.
7. Address Accuracy and Changes
Customers are responsible for providing a complete and accurate shipping address. Contact info@lumichestpet.com immediately if an address needs correction. We cannot guarantee changes after an order enters processing or ships.
Additional shipping charges resulting from an incorrect or incomplete address, refusal, failed delivery, or unclaimed package may be deducted from a refund or charged before reshipment to the extent permitted by law.
8. Tracking and Delivery
When tracking is available, we will send tracking information to the email address provided at checkout. A carrier’s delivery scan may occur before physical receipt. If an order is marked delivered but cannot be found, check the delivery location, household members, neighbors, building staff, and carrier before contacting us.
Report lost, missing, damaged, or misdelivered packages to info@lumichestpet.com within 7 calendar days of the expected or recorded delivery date. Include your order number and any supporting photographs or information. We will assist with a carrier investigation, but a particular outcome cannot be guaranteed except where required by law.
9. Split Shipments
An order may arrive in more than one package or through more than one carrier. You will not be charged additional shipping solely because we split an order.
10. Taxes, Duties, and International Charges
U.S. sales tax will be collected where required. If international shipping becomes available, any import duties, taxes, brokerage fees, or customs charges will be displayed at checkout when prepaid; otherwise, they are the recipient’s responsibility. International customers are responsible for confirming local import restrictions.
11. Shipping Restrictions
We may be unable to ship certain products to certain locations because of carrier, safety, regulatory, or address restrictions. If we cannot fulfill an order, we will notify you and refund the affected amount.
12. Contact
For shipping questions, contact info@lumichestpet.com. We aim to respond within 24 hours.